Over a years, critics of Whole Foods sardonically coined a nickname “Whole Paycheck,” highlighting a high prices of a high-end, organic fare.
After a company’s partnership with Amazon, it seems Whole Foods CEO John Mackey is vigilant on improving a attribute with customers.
In a town-hall assembly final Friday, a day it was announced that Amazon had concluded to buy a organic grocer for $13.7 billion, Mackey pronounced his association had prioritized employees during a responsibility of business — a trend he pronounced would change after a merger.
In response to a doubt about how Whole Foods’ attribute with several stakeholders would change following a matrimony to Amazon, Mackey pronounced a association would develop to compare Amazon’s relentless concentration on customers.
Here’s Mackey (emphasis ours):
“One of a things they do improved than us, they are some-more customer-centric than we are. They unequivocally are. And one of my takeaways is that, by God, we’re gonna turn as customer-centric as Amazon. We’re gonna — we’re gonna — we’re gonna import their passion about that.
“Because we think, sometimes, our company’s left a small bit too most team-member concentration during a responsibility of a customers. And that’s one clear expansion that’s gonna happen. we adore a passion these guys have around a customer. They put a patron initial in all they do and consider backwards. And — we — we’re gonna be a same way.
“We’re, we’re, we’re — we do caring about a customers. So don’t mistake me. we only feel like there’s an event for us to learn from them and do — and do even better. But they caring about their group — their group members, their suppliers, their investors. we mean, by each — by each design measurement, they’re, like, tip of a category in each singular way. They are a extensive association that has so most to learn us. And I’m, for one, gonna be an eager, fervent pupil.”
Mackey isn’t observant a company’s scarcely 90,000 employees are about to take a hit, though he’s been really straightforward that there will be changes. He pronounced during a city gymnasium that a association had hired Boston Consulting Group to assistance Whole Foods trim $300 million in costs.
“I don’t wish people goin’ away, thinkin’ that nothin’s gonna change around here,” Mackey said. “‘Cause things are gonna change. There’s only no doubt about that.”